Reporting & Insights
Clear. Accurate. Actionable.
Comprehensive Reporting
Customized reporting to meet your program and regulatory requirements.
Timely Updates
Key claim status and performance information, delivered promptly.
Bordereaux Support
Structured data to support reconciliation and audit-ready documentation.
Claims
Open
Closed
Illustrative example
KPI Reporting
Measure What Matters
Key performance indicators give you a clear view of how your claims program is performing — cycle times, close rates and accuracy, reported on a schedule that fits your operation.
A few of the measures we track — add your own
Average Cycle Time
Track how quickly files move from first report to final resolution.
Closing Ratio
See the share of claims resolved on first pass and where files stall.
Reopened Files
Monitor reopen rates as an early signal of file quality and accuracy.
On-Time Reporting
Confirm every deliverable lands on your schedule, every time.
KPI snapshot — illustrative sample
Avg. Cycle Time
6.4 days
Closing Ratio
82%
Reopened Files
1.8%
On-Time Reports
99.2%
Want a measure you don't see here? Tell us how you count it and we'll build it into your reporting.
Your KPIs, defined by you
KPI reporting is fully customizable — choose the measures, set how each one is counted, and pick the cadence. Add or retire a measure at any time and your reporting follows.